Access help

Create your account and sign in to Saitooth

This guide is meant for dentists, professionals and members of a clinical team. You don't need any technical knowledge: just follow the steps in order.

Create accountSign in
1

First-time registration

Complete these steps once to activate your access.

  1. 1

    Create your account

    Select Create account. Enter your first name, last name, email address and a password. The password must be at least 8 characters long and include a capital letter, a number and a special character.

  2. 2

    Accept the terms and confirm

    Read and accept the Terms and the Privacy Policy. Then select “Create account”. Use an email address you can access, because the next step will arrive there.

  3. 3

    Verify your email address

    Open the message from Saitooth and select the verification link. If you don't see it, check your spam or junk folder. The link is only valid for a limited time.

  4. 4

    Set up two-step verification

    On your first sign-in, Saitooth will ask you to link an authenticator app on your phone. Follow the on-screen instructions, save the backup codes somewhere private, and confirm the code shown by the app.

  5. 5

    Join or enter your clinic

    If you're going to manage a practice, complete the creation of your clinic. If someone on your team invited you, accept the invitation using the same email you signed up with. When you finish, you'll be able to enter the dashboard.

2

Signing in on every visit

Your password and your app code protect the clinic's information.

  1. 1. Go to Sign in and enter your email and password.
  2. 2. Open the authenticator app on your phone and enter the code it shows. You can also use a backup code you saved.
  3. 3. Once you complete both steps, you'll enter the clinic you have selected. If you belong to more than one, choose the one you need.

Before asking for help

Saitooth staff will never ask you for your password, your authenticator app codes or your backup codes. Never share them by email, message or phone call.

When to contact Saitooth staff

The verification email isn't arriving

Check your spam folder and make sure you typed your email correctly. If it still doesn't arrive, ask for help and include your account email.

You can't use two-step verification

First try a backup code. If you don't have one, start recovery from the sign-in screen, or contact support to verify your identity.

You don't see your clinic or invitation

Ask the administrator of your clinic to confirm the invitation email. If the invitation can't be resolved, Saitooth staff can point you in the right direction.

Your access is suspended or expired

Don't try to create another account. Contact Saitooth staff to review the status of your access or subscription.

Contact support

Tips for secure access

  • Use a password you don't share with other accounts.
  • Keep your backup codes somewhere private and safe.
  • Sign out when you're done if you're using a shared computer.